Une remarque, une idée, une suggestion?
Un formulaire est à votre disposition pour nous en faire part. L’Ecole s’engage à traiter votre signalement sous 15 jours ouvrés.
As part of our quality approach, we provide a continuous improvement form, which allows you to point out any fault or to make a proposal for improvement.
Your report will be handled within 15 working days, to remedy the problem encountered or to avoid its appearance, depending on the admissibility of the request and feasibility of the suggestion.
Click here to access the form
ESBS Quality Policy
The École Supérieure de Biotechnologie de Strasbourg (ESBS) is actively committed to continuous improvement through the implementation of a quality management system (QMS).
The principal objective of this approach for ESBS is to ensure high-quality scientific and technological education for our students, in keeping with the requirements of professional and research environments and in a supportive and ethical manner, in order to award an engineering qualification.
We aim to satisfy all parties involved, by respecting our commitments and ensuring the excellence of our performance in education and administration.
1. Student satisfaction
The school is committed to providing education in line with students’ expectations and current regulation, by creating a favourable environment for teaching.
2. Staff satisfaction
The school is committed to providing staff with a functioning working environment, to promoting collaborative working and to recognising individual activities within our QMS.
3. Business satisfaction
The school is committed, vis-à-vis the industry, to training engineers who are operationally ready, in line with socio-economic needs in France and abroad.
4. Administrative satisfaction
The school is committed to meeting the requirements governing the activities of education and research, such as those determined by the Ministry of Education, Unistra, CTI, HCERES and the Bologna Process.
The fulfilment of these objectives requires a high level of professionalism based on continuous improvement in skills, collective efficiency, operational consistency and rigour, to ensure that every task is accomplished according to the stipulated rules and regulations.
The management of internal practices, of transparency and of credibility of processes and persons will help to improve the running of ESBS and to anticipate actions by means of more efficient responsiveness to faults. This approach will also strengthen the protection of beneficiaries and provide reliable information for the definition of the school’s strategic directions, in line with those of the central services of the University of Strasbourg.
The commitment of all staff is essential for the attainment of this objective. The Board therefore asks everyone to adopt a strong participatory approach and would like to thank everyone for their involvement. The Board is committed to taking action and to raising awareness and recognition of our approach through ISO 9001 certification.
Illkirch, 24 March 2015,
Le Directeur de l’ESBS
Pr. Georges ORFANOUDAKIS
Une démarche qualité globale
Le Directeur de l’Ecole s’engage à développer et à soutenir cette démarche qualité (Cf. Politique qualité).
En plus d’être axé sur l’accueil de nos usagers, il s’agit de mettre en place une démarche plus globale sur l’ensemble des activités de l’Ecole (Cf. Cartographie des processus), répondant aux attentes de la CTI.
A terme cela doit nous permettre d’améliorer notre organisation, la circulation des nos informations, la réactivité face à nos missions et de fédérer les personnels autour d’une démarche collective d’amélioration.